Cloud PBX Packages
Business Communication Solutions
- Unlimited Calls
- 10 x Extensions.
- 4 x Outbound Channels + 8 x Inbound Channels.
- Expandable System – increase the number of extensions & channels as needed.
- Month-to-month Contract.
Unlimited Calling to South African Local,
National and Mobile Networks.
R
1400
- Usage Based
- 10 x Extensions.
- 4 x Outbound / Inbound Channels
- Expandable System – increase the number of extensions and channels as needed.
- Month-to-month Contract.
Calling Rates:
Mobile 49c p/m, National 28c p/m
R
350
- Auto Attendant (IVR)
Direct calls to the correct department with an ‘automated attendant’. For example: “Press 1 for Sales” “Press 2 for Accounts”
“Press 3 for Support”.
- Greeting Messages
Welcome incoming callers to your business with features like personalized greeting messages to match your brand’s tone and style. Whether you want a formal greeting or a more casual tone, Basonic’s professional voice recording service ensures your message is clear and welcoming.
- Time-based Routing
Set up rules to route calls differently based on the time of day or day of the week. This flexibility ensures calls are handled according to your business hours or specific operational needs.
- Call Detail Records (CDR)
Basonic’s Cloud PBX captures detailed information about all calls made or received by users. This includes data such as caller ID, called number, date, time, duration of the call, and call direction (incoming or outgoing). CDR data can be used for accurate billing and cost allocation purposes.
- Pin Codes
Assign unique PIN codes to individual users or departments, allowing for personalized access controls and accountability. This helps in tracking usage patterns and identifying any anomalies or misuse quickly.
- Call Barring
Prevent unauthorized or excessive use of costly call types, such as international calls. This helps in managing communication expenses and avoiding unexpected charges.
- Music on Hold
Instead of silence or generic music, use MOH to entertain callers with pleasant music and informative marketing messages. This reduces perceived wait times and keeps callers engaged. Inform callers about your latest products, promotions, upcoming events, or any important announcements.
- Call Recording
Call recording is a valuable feature for businesses that allows them to record and store phone conversations for various purposes, such as quality assurance, compliance, training, and dispute resolution. Basonic offers flexible options for call recording to meet different business needs.
- Voicemail & Voicemail to Email
The voicemail feature is a fundamental component of modern phone systems, providing a convenient way for callers to leave messages when the intended recipient is unavailable to answer the phone. Users can personalize their voicemail greetings to provide callers with specific instructions, such as alternative contact methods or expected response times.
- Ring Groups
By leveraging ring groups effectively, organizations can streamline call management, improve responsiveness, and enhance overall communication effectiveness across departments or functional teams.
- Day & Night Modes
Configure different call routing rules for day and night modes. For example:
Day Mode: Calls are routed directly to reception or specific departments.
Night Mode: Calls may be forwarded to voicemail, an answering service, or to an on-call staff member.
- Speed Dials
Speed dialling is a convenient feature in phone systems that allows users to quickly dial frequently called numbers by assigning them to a shorter, easily remembered number or code.
- Call Forwarding
Call forwarding is a versatile feature that allows users to redirect incoming calls from their extension to other destinations such as voicemail, mobile numbers, other extensions within the same phone system, or external numbers not on the Basonic network.
- Call Diversion
In case of connectivity or power failure, ensuring that calls are promptly diverted or rerouted is crucial to maintain communication continuity and minimize disruption. Basonic provides robust solutions to quickly and easily divert calls during such situations, ensuring uninterrupted business operations.
- Hunt Groups
A hunt group refers to a feature that allows incoming calls to be distributed among a group of extensions or phones based on predefined criteria.
- Remote Extensions
Remote extensions enable organizations to extend their phone system capabilities to locations beyond a single office, including multiple offices across different geographic locations. Basonic facilitates the setup of remote extensions, ensuring seamless communication and integration across dispersed teams.
- Work from Home
By simply unplugging your phone from the office network and plugging it into your router or wi-fi at home. Your calls will seamlessly follow your phone. You will be able to transfer calls between extensions.
- DDI
(Direct Dial-In) extensions refer to individual phone numbers assigned to specific extensions within a PBX (Private Branch Exchange) system. These extensions allow callers to dial directly to a particular employee or department without having to navigate through a main receptionist or automated attendant.
- Device Flexibility
We can configure up to three different devices to an extension (e.g., desk phone, mobile softphone and laptop softphone). This feature is particularly useful for remote workers and travelling employees, ensuring uninterrupted access to calls and communications.
- Cloud Softphone
Basonic offers a free Cloud Softphone app for both Android and iOS devices, allowing users to integrate their Cloud PBX system directly onto their mobile phones. This app extends the functionality of the PBX system beyond traditional desk phones, enabling flexibility and mobility in communication.
Available Numbers:
- 010, 011, 012, 013, 014, 015, 016, 017, 018
- 021, 022, 023, 024, 028
- 031, 032, 033, 035, 039
- 041, 042, 043, 044, 049
- 051, 053, 055
- 087, 0861, 0800
Porting:
Number porting transfers your existing telephone number, or numbers, from your current service provider to our network. A once-off fee of R150.00 (VAT Inclusive)
will be levied per individual phone number.
Let us handle the stress of ensuring your business communication tools work,
so you can focus on doing what you do best—taking care of your business.
IVR Voice Recording Service:
Basonic offers a specialized service for South African businesses seeking professional voice recordings for their IVR (Interactive Voice Response) systems. Here’s how we can enhance your switchboard messaging:
- Customized Packages:
We provide two customizable packages tailored to meet your specific IVR messaging needs. Whether you require standard greetings, prompts, or specialized messages, our service ensures a professional touch at a cost-effective rate.
- Voice Style Options:
Choose the tone and style that best represents your business—from polished and professional to friendly and relaxed. Our professional voice artists will follow your script guidelines to deliver the perfect voice messaging for your IVR system.
- First Impression:
Your IVR system serves as the first point of contact for callers. Our voice recordings are designed to create a positive and professional impression, reflecting the ethos and personality of your business.
- Expert Integration:
Once recorded, our VoIP specialists seamlessly integrate these voice messages into your existing switchboard solution. This ensures a smooth transition and effective deployment of your IVR system with the new voice recordings.
- Pricing and Service Details:
For specific pricing and further details, please visit the Basonic website or contact our team directly. We aim to provide transparent pricing and comprehensive support to meet your switchboard messaging requirements effectively.
By choosing Basonic’s IVR voice recording service, you ensure that every interaction with your customers starts with a professional
and welcoming tone, enhancing customer satisfaction and reinforcing your brand’s image. Let us help you
make a lasting impression with expertly crafted voice messages for your IVR system.
